Your privacy is the ride that matters.
This policy explains how Bellevue Shuttle collects, uses, stores, protects, and shares your personal information across our website, booking platform, and dispatch — and the rights and choices you have over your data.
Last updated June 2026 · Applies to bellevueshuttle.com
We never sell your data
Your information is used to run your rides — never sold or rented to third parties.
Encrypted at every step
Payments and personal details are secured with industry-standard encryption.
Your rights, always available
Access, correct, opt out, or delete your data anytime — just reach out.
On this page
Our commitment to your privacy
At Bellevue Shuttle, your privacy is a priority. This policy explains how we collect, use, and protect your personal information when you use our website, booking platform, or dispatch — from your name and contact details to payment and trip information.
We do not sell or rent your information, and we do not share it with third parties without your consent except as described below. We use strong security measures to prevent unauthorized access, whether you’re booking a one-time ride or managing ongoing reservations.
This policy also outlines your rights and choices over your data and explains how to reach us with any privacy questions.
Where this policy applies
This Privacy Policy applies when you interact with Bellevue Shuttle’s:
- Website — bellevueshuttle.com and any pages or features we own and operate.
- Booking platform used to make and manage reservations.
- Reservations & customer support — by phone, email, or web form.
- Staff assisting with bookings or inquiries.
It does not apply to independently operated businesses or third-party providers who have their own privacy policies.
What information we collect
Bellevue Shuttle may collect and process the following types of information:
A · Information you provide
- Contact details — name, email, phone number.
- Payment information — card details, processed securely through a third-party payment provider.
- Booking details — pickup and drop-off locations, dates, and ride preferences.
- Account information — login credentials, where you create an account.
B · Information collected automatically
- Device information — IP address, browser type, operating system.
- Usage data — pages visited, booking history, and interactions with our services.
- Location data — if you enable location services, to help with ride requests.
C · Information from other sources
- If you book through a corporate account, travel agency, or third-party platform, we may receive your booking details from that provider.
How we use your information
Bellevue Shuttle uses personal data to:
- Provide and manage transportation services, including processing reservations and dispatching rides.
- Process payments securely and detect fraudulent transactions.
- Improve our website, booking tools, and overall experience.
- Send confirmations, reminders, and service-related notifications.
- Maintain security and comply with legal obligations.
We do not sell or rent your personal data to third parties — ever.
Cookies & tracking
Bellevue Shuttle uses cookies and similar technologies to improve site functionality and understand how the site is used. By using our website, you consent to cookies as described here. Cookies are small text files stored on your device that help a site remember preferences and improve navigation.
| Type of cookie | Purpose |
|---|---|
| Essential | Required for core functionality such as secure login and reservation processing. Disabling these may affect usability. |
| Performance & analytics | Help us understand how visitors use the site so we can improve performance. |
| Functional | Store preferences, such as language settings, to enhance the experience. |
| Marketing | May be used to measure campaign effectiveness or deliver relevant ads, where applicable. |
Managing cookies
You can manage or disable cookies through your browser settings — blocking cookies, being alerted when they’re sent, or deleting stored cookies at any time.
Some features of our website may not work properly if cookies are disabled.
Third-party cookies
Some integrated services, such as analytics providers or payment processors, may set their own cookies. Bellevue Shuttle does not control those cookies and encourages you to review their privacy settings.
How we protect your data
Bellevue Shuttle uses industry-standard measures to protect your data from unauthorized access, loss, or disclosure, including:
- Encryption of payment transactions.
- Access controls that limit internal access to customer data.
- Routine monitoring for security vulnerabilities and threats.
No online transmission is ever 100% secure. Please protect your account credentials and notify us immediately of any suspected unauthorized access.
When we share information
We may share your personal information in limited cases:
- With service providers — such as payment processors and IT support — who help us deliver our services.
- With legal authorities — where required by law, or for security and fraud prevention.
- With corporate travel programs or affiliates — if your ride was booked through them.
We do not share your data for third-party marketing without your consent.
Data transfers to the U.S.
If you access Bellevue Shuttle from outside the United States, please note that your data may be transferred to, processed, and stored in the U.S., where data-protection laws may differ from those in your country of residence.
Your rights & choices
Depending on your location, you may have the right to:
- Access & review the personal data we hold about you.
- Request corrections to inaccurate information.
- Opt out of marketing communications at any time.
- Request deletion of your personal data, subject to certain legal exceptions.
To exercise any of these rights, contact us at info@bellevueshuttle.com.
Updates to this policy
Bellevue Shuttle may update this Privacy Policy to reflect regulatory changes or improvements to our practices. Updates are posted here with a revised “last updated” date, and continued use of our services after an update constitutes acceptance of the changes.
Cancellations & refunds
We know travel plans change, and we aim for a fair, transparent cancellation policy.
- Full refund — cancel at least 24 hours before your scheduled pickup.
- Late cancellations — made less than 24 hours before pickup are non-refundable.
- Same-day bookings — reservations made within 24 hours of pickup are non-refundable.
- No-show — if you don’t appear at the pickup location and are unreachable at your day-of-travel number, the reservation is treated as completed and no refund is issued.
To cancel, use your account or contact support. Approved refunds are processed to the original payment method, typically within a few business days (excluding weekends and holidays). Full details are in our Terms & Conditions.
Flight delays & cancellations
Airline schedules can change beyond a traveler’s control. To keep scheduling efficient while accommodating disruptions:
Let us know as soon as possible
Please notify Bellevue Shuttle promptly if your flight is delayed or canceled. We track inbound flights where a flight number is provided, but timely notice of major changes helps us hold or rebook your ride. Failure to communicate changes may result in a no-show and forfeiture of the fare.
Rescheduling
If a delay causes a missed pickup, we’ll try to reschedule subject to driver and vehicle availability. Rescheduling and refunds are not guaranteed and depend on the situation and our availability.
Call (425) 749-5888 as soon as you know of a disruption, or email info@bellevueshuttle.com with your reservation number and updated flight details.
Gratuity
Gratuity is optional but appreciated as a way to recognize great service from our drivers.
- Online at booking — add a tip at checkout; a suggested amount may be pre-selected, and you can adjust or remove it before paying.
- In person — in cash to the driver after the ride, or by card where the driver can process it.
Our drivers are paid a full wage and are never dependent on tips.
Luggage & baggage fees
We aim for a comfortable trip for every passenger. Standard allowance is one checked bag and one carry-on per passenger at no cost; carry-ons must fit under a seat or in an overhead space.
| Item type | Fee | Details |
|---|---|---|
| Excess baggage | $10 / item | Each additional checked bag beyond the standard allowance. |
| Oversized baggage | $20 / item | Items over 50 lbs or with total dimensions over 80 inches (L + W + H). |
| Boxes | $10 / item | A large number of boxes may require a larger or exclusive vehicle. |
| Sporting equipment | Varies | Declare at booking so we can assign a vehicle with adequate space. |
| Musical instruments | Based on size | Small instruments carry on; large instruments may need extra space. |
For special luggage requests, contact us before your ride.
Child safety seats
Bellevue Shuttle is committed to the safety of young travelers.
- You may bring your own child safety seat at no additional charge.
- If you’d like us to provide a child seat, a $20 per seat fee applies (placeholder — confirm).
Seat options generally include rear-facing infant seats, forward-facing toddler seats, and boosters for children who meet height and weight requirements. Please request a seat when booking so we can prepare it.
Service animals & pets
Service animals
Service animals are always permitted in Bellevue Shuttle vehicles, in compliance with the Americans with Disabilities Act (ADA). No additional fee applies.
Non-service pets
| Pet size | Requirements |
|---|---|
| Under 20 lbs | Allowed in a secured, well-ventilated lap carrier for the duration of the ride. |
| Over 20 lbs | Please reserve a larger vehicle (such as an SUV or van) for adequate space. |
Please note pets when booking. Owners are responsible for their pet’s behavior and any cleanup.
Text-message consent
By providing a mobile number, you consent to receive automated text messages related to verification, reservations, and transactional updates. Messages are transactional — you may receive up to about 5 messages per month for:
- Booking confirmations and trip reminders
- Real-time driver status updates
- Important travel notifications or service changes
Bellevue Shuttle does not send promotional messages without consent. Reply STOP to any message to opt out, or HELP for help. Message and data rates may apply.
How to reach us
Questions about this policy, your data, or any of the terms above? Our support team is here to help.
By booking a ride or using Bellevue Shuttle’s website or services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. Continued use constitutes acceptance.
Your trip, handled with care.
Flat-rate pricing, professional drivers, and 24/7 live dispatch across the Eastside — with your privacy protected at every step.