Frequently Asked Questions | Bellevue Shuttle
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Frequently asked questions.

Everything you need to know about riding with Bellevue Shuttle — how booking works, how our flat, mileage-based pricing is calculated, what to expect for SeaTac airport departures and arrivals, cruise transfers, our vehicle fleet, where we go, and our policies. Still have a question? Call or text us at (425) 749-5888.

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Booking & scheduling

Booking & scheduling.

How do I book a shuttle with Bellevue Shuttle?
You can book online through our quote form, by phone at (425) 749-5888, or by text. Tell us your pickup address, your destination or flight, and your party size, and we’ll send back a flat, all-in price to confirm.
How far in advance should I book?
We recommend booking airport and cruise rides at least 24 to 48 hours ahead to lock in your preferred vehicle, but we run 24/7 and handle same-day and last-minute requests whenever a car is available.
Do you operate 24/7?
Yes. Live dispatch runs around the clock, every day of the year, so we cover pre-dawn departures, red-eyes, and late-night arrivals.
Can I book a round-trip?
Absolutely. Booking both legs together is discounted, and we’ll hold your return details and track your inbound flight for the ride home.
Will I get a confirmation and driver details?
Yes. You’ll receive a confirmation ahead of your ride, plus a text when your driver is on the way with the vehicle and driver details.
Pricing & payment

Pricing & payment.

How is the price calculated?
Fares are flat and mileage-based, calculated from your exact pickup address to your destination. You get one all-in price up front, confirmed before you book, with no meter and no surge.
Why are prices shown “starting from” a number?
Because every address is a different distance from the airport, the figures we publish are the lowest starting-from rate for each vehicle. Your exact quote is calculated from your specific address, so it may run a little above or below the starting price.
Are your rates flat or metered?
Flat and all-in. The price we quote is the price you pay — no meter, no surge pricing, and no traffic or peak-hour surcharges.
Do you offer round-trip or corporate discounts?
Yes. Round-trips booked together are discounted, and we set up billed accounts for corporate and repeat clients. Contact us for corporate rates.
What payment methods do you accept?
We accept major credit cards, and corporate clients can arrange billed accounts. Reach out if you have a specific payment need.
Are tolls, airport fees, and gratuity included?
Your quote is all-in with no hidden fees. Gratuity is optional and always appreciated but never required.
Airport rides

SeaTac airport rides.

Which airports do you serve?
We serve Seattle-Tacoma International Airport (SEA / SeaTac), Paine Field (PAE) in Everett, and Boeing Field (BFI), to and from anywhere on the Eastside.
How early will you pick me up for my flight?
As a guideline we aim to have you at SeaTac about 2 hours before a domestic flight and 3 hours before international, then work backward using live traffic to set your pickup time. We’ll recommend a time when you book.
Do you track my flight?
Yes. We monitor your flight in real time, so an early or delayed arrival is handled automatically and your driver is there when you land.
What happens if my flight is delayed or early?
No problem — we adjust your pickup to your actual landing time. A short free wait window is built in, and there’s no penalty for normal delays.
Where do you pick up at SeaTac for arrivals?
You choose curbside at the arrivals drive, or a meet-and-greet where your driver waits with a name board and helps with luggage. We send exact instructions and stay in touch by text after you land.
Is it a private ride or a shared shuttle?
Every ride is private and direct — just your party, door-to-door, with no other stops and no sharing.
Cruise transfers

Seattle cruise transfers.

Do you provide cruise transfers?
Yes. We run door-to-door transfers to Seattle’s cruise terminals at Pier 91 and Pier 66, with luggage help at both ends.
Can you pick us up when our cruise returns?
Yes. We monitor disembarkation and time your pickup to when you’re actually off the ship, so you’re not left waiting at the pier.
Do you help with luggage?
Our drivers assist with luggage curb-to-curb, and our SUVs and vans have room for the whole party’s bags.
Vehicles & fleet

Vehicles & fleet.

What vehicles are in your fleet?
Our fleet ranges from a Standard Sedan (1–2 passengers) and Premium and Luxury Sedans (up to 3), to a Luxury SUV (up to 6), a Ford Transit Van (up to 10), a Sprinter Van (up to 14), and a Shuttle Bus (up to 24).
How many passengers and bags can you carry?
Sedans seat 1–3 with 2–3 bags, the Luxury SUV up to 6, the Ford Transit Van up to 10 passengers and 10 bags, the Sprinter Van up to 14, and the Shuttle Bus up to 24. Tell us your group and luggage and we’ll match the right vehicle.
Do you provide child seats?
Child seats are available as a paid add-on and are not included in the base fare. Let us know your child’s age when booking so we bring the right seat.
Can you handle large groups?
Yes. For groups we use the Ford Transit Van, Sprinter Van, or Shuttle Bus — seating up to 24 — so weddings, corporate teams, and events travel together.
Are your vehicles licensed and insured?
Yes. We operate licensed, insured, and professionally maintained vehicles with experienced local drivers.
Service area

Service area.

What areas do you serve?
We’re based in Bellevue and cover the Eastside door-to-door — Bellevue, Redmond, Kirkland, Medina, the Points, Mercer Island, Newcastle, Renton, Issaquah, Sammamish, Woodinville, Bothell, Kenmore, and the Snoqualmie Valley (Fall City, Carnation, Duvall, Snoqualmie, and North Bend).
Do you serve my city?
If you’re anywhere on the Eastside, most likely yes. See our coverage pages for your city, or contact us to confirm your address.
Do you go beyond the Eastside?
Yes. Along with SeaTac and the Seattle cruise piers, we handle trips to downtown Seattle and other destinations by quote.
Policies

Policies & wait times.

What is your cancellation policy?
Plans change — contact us as early as you can to change or cancel a booking and we’ll do our best to accommodate you.
How long will the driver wait?
For airport arrivals a free wait window is built in while you deplane and collect your bags. For scheduled door pickups there’s a short grace period, and we always text so you know your driver has arrived.
Do you take last-minute bookings?
Yes, subject to availability. With 24/7 dispatch we often cover same-day and last-minute rides — call or text and we’ll check.
Is gratuity expected?
Gratuity is optional and appreciated but never required — the quoted fare is complete.
Ready to book

Popular next steps.

Airport

Bellevue to SeaTac Shuttle

Flat, mileage-based rides to and from SEA, both directions, flight-tracked.

See rates →
Coverage

Service Area

Door-to-door across Bellevue and every Eastside city we serve.

Find your city →
Cruise

Cruise Transfers

Pier 91 & Pier 66 transfers with luggage help and monitored returns.

Learn more →

Still have a question? We’re here 24/7.